Shipping & ReturnsWelcome, fellow gamers and enthusiasts, to the realm of "E-L337 GAMING"! Prepare to embark on an epic adventure through our Shipping and Returns Policy, where we'll unravel the mysteries of warranties and ensure your gaming gear is protected.
SHIPPING QUESTS:
Order Processing:
a. Once you've joined our party by placing an order, we'll gear up and process it within 3 business days.
b. Fear not if you order during the dark hours, weekends, or holidays, for we'll attend to it on the following business day.
c. Keep an eye on your inbox, for we shall send a carrier pigeon in the form of an email, informing you when your order is ready to embark on its journey. Should any delays arise, we shall send a raven of notification to keep you in the loop.
Shipping Methods and Costs:
a. Our expedition covers the lands of South Africa, so fear not, fellow adventurers, for we shall deliver to your domain.
b. The cost of this noble endeavor shall be calculated at the checkout, taking into account the weight, dimensions, and destination of your coveted loot, although most items carry a flat rate.
c. We have formed alliances with trustworthy shipping partners who excel in the art of safe and efficient deliveries.
Delivery Times:
a. The path to your destination may differ depending on its location and the chosen shipping method.
b. But beware, as unexpected perils such as natural disasters may occasionally block our path. In such dire circumstances, we seek your understanding and patience.
Order Tracking:
a. Once your precious cargo sets forth on its expedition, we shall bestow upon you a sacred tracking number.
b. Wield this number wisely, for it shall grant you the power to follow your shipment's progress on the courier's online tracking system.
Incorrect Address:
a. Take heed, brave souls, and ensure the accuracy of your shipping information during the checkout process. We shall not be held accountable for deliveries to the wrong realm.
b. If you discover an error in your chosen destination, swiftly seek aid from our customer support guild. Alas, we cannot guarantee address updates before the shipment embarks on its quest.
c. Remember, should a parcel find its way back due to an incorrect address, the burden of resending shall fall upon the customer.
ONCE YOUR ORDER HAS EMBARKED, CANCELLATION SHALL BE BUT A MYTH, FADING INTO LEGEND.
RETURN ADVENTURES AND REFUND POTIONS:
Return Eligibility:
a. Within 3 days of receiving your treasure, should you find it unused, undamaged, and in its original packaging, a return shall be granted. Beware, for a 20% handling fee shall accompany this endeavor.
b. Certain artifacts, such as software, opened accessories, and personalized products, may not be eligible for return due to their nature, unless they bear defects.
Return Process:
a. To commence a return quest, call upon our customer support guild within the specified return period, revealing the reason for your journey.
b. Our wise sages shall guide you through the intricate return process, providing you with a return merchandise authorization (RMA) number if required.
c. The cost of your return expedition shall rest upon your shoulders unless the return is due to our own misstep or a defective artifact.
Refund Process:
a. Once the returned relic reaches our stronghold and passes our inspection, the grand refund process shall be set into motion.
b. The refund shall flow through the original payment method used during your purchase, bringing you back the gold you invested.
c. Pray, be patient, for the arrival of the refund in your account may take a few business days, subject to the whims of your bank or payment provider.
Non-Returnable Artifacts:
a. Take heed, valiant warriors, for certain artifacts are fated to remain by your side, unable to embark on the return journey unless they bear defects:
Software (including digital downloads)
Opened accessories (unless they carry defects)
Personalized products
Damaged or Defective Treasures:
a. Should a battle-worn or flawed treasure reach your stronghold, dispatch a written message to our customer support guild within 48 hours of its arrival.
b. We may request evidence in the form of photographic proof to assess the plight of your treasure.
c. Depending on the circumstances and the availability of replacements, we shall provide you with a new relic, undertake repairs, or offer a refund.
WARRANTY AWAITS:
a. Rejoice, for all the goods bestowed upon you by "E-L337 GAMING" are granted a warranty free from defects for Return to Base 1 Year from the date of invoice. Should a warranty period extend beyond 12 months, only labor costs shall be covered, while the initial 12 months shall safeguard both parts and labor. For example, if a product carries a 3-year warranty, the first year shall encompass parts and labor, and the following 2 years shall embrace labor costs alone.
In this realm, Return to Base warranty means that adventurers must shoulder the burden of shipping charges for returning faulty goods. Alas, the road to reimbursement shall not be paved with refunded shipping charges.
b. We pledge not to accept any item bearing physical damage. Physical damage encompasses all harm not derived from normal wear and tear. Should we receive a battle-scarred relic, we shall return it to the buyer, the cost of which shall rest upon their weary shoulders. The most common instances of CPU and motherboard returns occur due to the treacherous path of incorrect installation. Pray understand that these are policies instilled by the manufacturer, and we have borrowed some of their definitions:
c. Should the goods bestowed upon you reveal a defect during their warranty tenure, or should you possess any grievance about them, notify "E-L337 GAMING" in writing via the Contact Us section of our website or our esteemed store email. Do so with haste, within 3 days of the discovery or expected discovery of damage, defect, or complaint. Fail not, for such communication ensures that the reported defect shall be deemed to have occurred at the time of its revelation to us.
d. The LCD Monitors bestowed upon you by "E-L337 GAMING" do not come with direct warranties from our realm. Alas, extended warranties on LCDs may be granted by the suppliers or manufacturers themselves. This warranty, dear adventurers, is offered solely by the manufacturer, not by "E-L337 GAMING." Like all online computer suppliers, we shall not entertain any warranty disputes regarding dead pixels. Such matters must be addressed directly with the manufacturer, whose judgment shall reign supreme.
e. Behold, for all promotional items (free goods, such as mice, mouse pads, external drives, components, and the like) carry no warranty. "E-L337 GAMING" shall not bear responsibility for any flaws that befall these items, as they are presented as they are, straight from the manufacturer's realm.
f. Know this, esteemed comrades: "E-L337 GAMING" does not provide warranty services for laptop acquisitions. Beware, for all laptops must be escorted to their respective warranty centers should any issues arise. Information regarding these sacred centers shall be shared upon request.
g. Should any laptop journey to us under warranty due to a fault, and should that same model no longer grace our inventory, a credit note shall be bestowed upon you, equal in value to the item returned by the esteemed service agent. This credit note shall be employed in a new purchase. Pray understand, the Service center credit is final, and we shall entertain no negotiations.
h. Know this, brave warriors, for this warranty shall not protect against defects arising from fair wear and tear, deliberate damage, accidents, negligence on your part or the part of any third party, usage contrary to the manufacturer's recommendations, failure to follow the instructions of the manufacturer, or any alteration or repair conducted without the approval of "E-L337 GAMING," the Supplier, or the Manufacturer.
i. Behold, for CPU Pin Damage awaits those whose pins lie twisted, preventing the processor from finding solace in the motherboard's socket. Such damage may be incurred through reckless handling, improper removal of the processor from its shipping cocoon, or the incorrect insertion into the processor socket. This damage is considered physical and, alas, renders the relic ineligible for return (warranty void).
j. Motherboard – Bent pins Ah, a physically wounded motherboard shall be denied entry and sent back to the buyer, the expense of which shall burden their own coin pouch. Physical damage includes chips, burns, scratches, thermal paste in the CPU socket, bent pins, and the like. Pray, bear in mind that any scratches to the metal around the screw holes, caused by the over-tightening of case screws, are also deemed physical damage. Exercise caution, noble souls, when installing your motherboards.
k. Know this, valiant miners, for all items intended solely for "Mining" shall receive a warranty of no more than 1 month.
Do note, brave souls, that this policy shall not usurp any statutory rights you may possess as a consumer under the laws of South Africa.
Should questions assail your noble hearts or should further assistance be required regarding our shipping and returns policy, reach out to our customer support guild via electronic missive. We stand ready to aid you on your quests!
E-L337 GAMING
store@el337.co.za
"In plain English"
SHIPPING AND RETURNS POLICY
Thank you for shopping at “E-L337 GAMING”, an e-commerce store supplying you the best computer gaming components in South Africa. We strive to provide you with high-quality products and excellent customer service. Please read our shipping and returns policy carefully to understand your rights and obligations when making a purchase from our website.
We can send your order anywhere within South Africa. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 7 working days depending on the delivery service in the destination area.
SHIPPING POLICY:
Order Processing:
a. Once you place an order on our site, we will process it within 3 business days.
b. Orders received after 16:00 on business days, weekends, or public holidays will be processed on the following business day.
c. We will notify you via email when your order has been processed and shipped. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Shipping Methods and Costs:
a. We offer shipping within South Africa.
b. The shipping cost will be calculated at the checkout based on the weight, dimensions, and destination of your order, although most items carry a flat rate.
c. We work with reliable shipping partners to ensure your order is delivered safely and efficiently.
Delivery Times:
a. The estimated delivery time will vary depending on your location and the shipping method chosen.
b. Please note that unforeseen circumstances such as natural disasters may affect delivery times. We appreciate your understanding in such cases.
Order Tracking:
a. Once your order has been shipped, we will provide you with a tracking number.
b. You can use this tracking number to monitor the progress of your shipment on the courier's online tracking system.
Incorrect Address:
a. It is your responsibility to provide accurate shipping information during the checkout process. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address.
b. If you realize you have entered an incorrect address, please contact our customer support team immediately to make the necessary corrections. However, we cannot guarantee that we can update the address before the shipment is dispatched.
c. The customer shall be responsible for the cost of resending a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
RETURNS AND REFUNDS POLICY:
Return Eligibility:
a. We accept returns within 3 days from the date of delivery, provided the product is unused, undamaged, and in its original packaging. A 20% handling fee will be charged on all returned items.
b. Items such as software, opened accessories, and personalized products may not be eligible for return due to their nature, unless they are defective.
Return Process:
a. To initiate a return, please contact our customer support team within the specified return period, stating the reason for the return.
b. Our team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number if required.
c. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Refund Process:
a. Once we receive the returned item and verify its condition, we will initiate the refund process.
b. Refunds will be processed using the original payment method used during the purchase.
c. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items:
a. The following items are generally non-returnable unless they are defective:
Software (including digital downloads)
Opened accessories (unless defective)
Personalized products
Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact our customer support team ” in writing via the Contact Us section of the website or via our store e-mail within 48 hours of delivery.
b. We may request evidence such as photographs to assess the issue.
c. We will provide you with a replacement, repair, or refund, depending on the circumstances and product availability.
Warranty:
a. All goods supplied by “E-L337 GAMING” are warranted free from defects for Return to Base 1 Year from the date of invoice. Where goods are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs, whereas any subsequent period of the warranty cover only relates to labour costs only. e.g. If a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only.
As stated above we provide Return to base warranty which means, Customers are liable for the shipping charges for returning of faulty goods. Shipping charges will not be refunded.
b. We will not accept any item that has physical damage. Physical damage is any damage that is not caused by any normal wear and tear. If we receive an item that is physically damaged, it will be returned to the buyer at their expense. CPU and motherboard returns caused by incorrect installation are the most common. Please understand that these are policies established by the manufacturer and some of the definitions below were taken directly from them:
c. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify “E-L337 GAMING” in writing via the Contact Us section of the website or our e-mail adres, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.
d. All LCD Monitors supplied by “E-L337 GAMING” come with no direct Warranty from “E-L337 GAMING”. There might be an extended warranty on LCD’s provided directly from the supplier or manufacturer. This warranty is provided by the manufacturer and not by “E-L337 GAMING”. Like all online computer suppliers “E-L337 GAMING” will not entertain any warranty issues regarding dead pixels. These issues must be dealt with directly with the manufacturer and the manufacturer’s decision will be final in all cases.
e. All Promotional items (free goods e.g mouse/mouse pad/external drive/components etc.) do not carry any Warranty. “E-L337 GAMING” will not be held liable for any faults on these items, as they are provided as-is from the respective manufacturer.
f. “E-L337 GAMING” does not provide warranty services on laptop purchases, please do note that all laptops must be taken to their respective warranty centres should any issues arise. Service centre information will be provided upon request.
g. For Any laptop that is sent in under warranty due to a fault, in the case that the same unit is no longer available / in-stock, a credit note will be passed for the value of the item sent in by the respected service agent to be used on a new purchase. The Service centre credit is final, and no negotiations will be accepted.
h. This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the Manufacturer´s instructions, or any alteration or repair carried out without “E-L337 GAMING”, the Supplier or Manufacturer’s approval.
i. CPU Pin Damage, when pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket. This is considered physical damage and as per industry standard is ineligible for return (warranty void)
j. Motherboard – Bent pins Physically damaged motherboards will be denied and will be shipped back to the buyer at their own expense. Physical damage includes chips, burns, scratches, thermal paste in the CPU socket, bent pins, etc. Please note that any scrapes to the metal around the screw holes caused by over tightening of case screws is also considered physical damage so please be careful when installing your motherboard.
k. All Items sold for “Mining” only comes with a 1 months warranty max only.
Please note that this policy does not override any statutory rights you may have as a consumer under South African law.
If you have any questions or need further assistance regarding our shipping and returns policy, please contact our customer support team via email or phone. We are here to help!
E-L337 GAMING